Direct communication with us
When contacting us via email or via the contact forms on our website, the data provided is saved for the purpose of processing the request and to answer any possible follow-up questions for 6 months. This data is not further processed or past on without consent.
In case you make use of our online booking tool integrated on our website, you are redirected to the server of the booking platform and your data is processed according to the legal requirements protecting your data. We save the data necessary for the booking process and cannot pass on the information without consent.
The cookies are helpful tools to ensure a more user-friendly browsing experience. They act like a short-term memory to recognize users and their browsing preferences. Cookies can remain on your device until they are deleted. The benefit of these small text files is the personalised browsing, especially on return visits to the website.
Users can choose which cookies are stored on their device. The following types of cookies are used:
Session cookies are necessary technical tools, ensuring HTTP protocols recognize the user and identify requests coming from a single source. Even the cookie consent is stored in cookies.
We use external services to widen our range of offers. These services commonly require cookies to work correctly. These include services such as online booking, social media (social wall), videos, webcams, weather widgets, digital guest folders, etc.
By allowing these cookies, you benefit from the complete browsing experience.
Cookies for Statistics and Marketing
We use Google Analytics to collect data for statistics relevant to our website. This information is stored anonymously and used to analyse website visitors. This information is used to steadily improve our online presence and your browsing.
Google Analytics uses the following Cookies:
Expiration Time: 2 years
Description: Used to distinguish users.
Expiration Time: 24 hours
Description: Used to distinguish users.
Expiration Time: 1 minute
Description: Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named dcgtm_<property-id>.
Our website uses functions provided by Google Analytics, a web analytics service.
Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
Data Transfer to a Third Party
As part of our responsibility to cooperate, we are obligated to provide data as stipulated by statutory regulations (e.g., Austrian Federal Fiscal Code (BAO), Austrian Registration Law (Meldegesetz), Austrian Code of Civil Procedure (ZPO), Austrian Code of Criminal Procedure (StPO), etc.) upon request. Other third parties only get involved to process your direct request (online booking, newsletter, etc.) and are only used if they uphold to the legal requirements.
We make use of the function “Activate the IP-Anonymisation” on this website. This results in a shortening of every IP address by Google within the members of the European Union or other member states part of this agreement outside the European Union. Only in exceptional cases are the complete IP addresses transferred to a Google server in the USA and then shortened. With permission from this website’s operator, Google uses this information to process the website usage to send reports regarding website activity and provide other services related to the use of the website and the internet to this website’s operator.
The IP address from your browser which is transferred via Google Analytics is not merged with other data from other Google services.
We process this data anonymously and solely for statistical purposes to further optimise our internet presence and to make our service more attractive to our users. This data is saved separately from any other personal data on secure systems. Conclusions on individuals are not drawn.
The used fonts are without exception loaded from our agency server (located in Germany). Personal data of visitos neither saved nor evaluated.
Social media plug-ins
The establishment uses embedded social media plug-ins on its website (interfaces to social networks). When you visit its website, the system uses the plug-ins to automatically establish a connection to the respective social network and transfers the data (IP address, website visit, etc.).
The establishment does not assist with the data transfer and is not responsible for the transfer. The user can prevent the transfer of this data by logging out of his social networks before visiting the website. The social network is able to link specific data to the activity profile of the user through automatic data transfer only when the user is logged in.
The automatically transferred data is used exclusively by the social network providers and not by the tourist accommodation establishment. More information, including information about the content of the data being collected by social networks, can be found directly on the website of the respective social network. Changes to social media privacy settings can also be made there.
Meta Platforms, Inc., Menlo Park, CA, USA
For more information, see: https://www.facebook.com/policy.php
Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA
For more information, see: https://policies.google.com/terms?hl=en
Instagram, LLC Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, USA
For more information, see: https://help.instagram.com/155833707900388
youtube.com, YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA
For more information, see: https://support.google.com/youtube/answer/2801895?hl=en-GB
You can subscribe to our newsletter through our website. To do this you must enter your email address and give your consent to receive the newsletter.
You can unsubscribe from the newsletter at any time. Send your unsubscribe request to the following email address: MAILADD. We will then immediately delete your data used for newsletter distribution.
You have the fundamental right to information, correction, deletion, limitation, data portability, revocation, and objection. If you believe that the processing of your data violates the Data Protection Law, or if your right to protected data has been violated in any way, you may report this to the regulatory authority. In Austria this is the Data Protection Authority (Datenschutzbehörde).
You have the right to know if we are processing your data and to what extent.
In case of any questions, please contact us directly:
Gästehaus Kartnaller ***
Mrs. Melanie Neuner
Milders, Franz-Senn-Str. 140
6167 Neustift, Stubay Valley
Tyrol / Austria
Phone: +43 5226 2563
Mobile: +43 664 2119550
If you believe the processing of your personal data violates the Austrian or European Data Protection Law, please contact us to clarify any questions you may have. Of course, you have the right to file a complaint with the Austrian Data Protection Authority or a regulatory authority within the EU.
Austrian Data Protection Authority:
Telephone: +43 (1) 5311 520 25 25